Canvas Help Options

EFSC IT Technical Support Desk

The help desk serves as the single point of contact between students, faculty and staff and the Information Technology Department. The IT Technical Support Desk staff will assist you with your questions, requests and suggestions or route them to the appropriate area for resolution. The Support Desk is open from 7:00AM to midnight seven days a week. Call 321-433-7600 or Submit a ticket for assistance (if you are submitting a ticket, check your college email for any replies).

Canvas Help Icon

Here you will learn how to use search Canvas documentation, ask your instructor a question, report a problem, or access the Canvas Student Resources course.

Click the Help icon in the left menu from anywhere in Canvas. A popup window will appear in your browser.

Canvas Help Resources

View Different Types of Support

Canvas Student Resources: Find the same resources as in this orientation course plus additional resources related to college technology and departments.
Report a problem: Submit questions and problems to the EFSC Support Team.
Ask your instructor a question: Ask your instructor questions about course material or send them a message
Search the Canvas Guides: This link will take you to Canvas Guides where you can search Canvas documentation for information about features inside of Canvas

Canvas Student Resources

The course will provide similar information as seen in this orientation course. This will allow you to refresh your knowledge about Canvas features. You will find additional information concerning publisher tools and other technologies found in Canvas courses.

Ask your Instructor a Question

To ask your instructor question, select the relevant course in the drop down (1) and type your message in the description field (2). When you are done, click the send Message button.

Search Canvas Guides

To find an answer to your question, click the Search Canvas Guides link. This link will take you to Canvas Guides where you can search Canvas documentation for information about features inside of Canvas.

Report a Problem

Reporting a problem in Canvas is simple, but before you do, please use the Canvas Community to see if you can find your answer(s).

Before submitting a ticket, try searching the Canvas Guides for help.
To report a problem with Canvas, click the Report a Problem link
Login with your B number and password.
Enter a subject and a detailed description. Attach files if needed.
Click Submit.
Monitor your college email for any responses from EFSC tech support.

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